FREQUENTLY ASKED QUESTIONS

1. What kind of jewellery does OORNA offer?

OORNA specializes in high-quality, handcrafted fashion jewellery made with beautiful and unique beads. Our collection includes necklaces, earrings, bracelets, and more, designed to complement your style for any occasion.

2. Are your jewellery pieces handmade?

Yes! Each piece of OORNA jewellery is carefully handmade by skilled artisans to ensure quality and uniqueness.

3. What materials are used in your jewellery?

"Our jewellery is crafted using a high-quality copper base with 24-carat micro-plating, ensuring a luxurious and long-lasting finish. We use real beads, identical to those used in gold jewellery, giving our pieces an authentic and elegant gold-like appearance. This combination of premium materials and fine craftsmanship ensures that our jewellery not only looks stunning but also closely resembles

4. Do you offer customization for jewellery pieces?

Yes, we offer customization services. If you have a specific design or color combination in mind, feel free to contact us, and we'll create a piece that matches your requirements.

5. How can I place an order?

You can place an order directly through our website. Simply browse our collection, add your favorite items to the cart, and proceed to checkout.

6. What payment methods do you accept?

We accept a range of payment options, including credit/debit cards, UPI, digital wallets, and net banking.

7. Do you ship internationally?

International Shipping Policy We are excited to offer international shipping to customers around the world. Our shipping fees range from Rs1000 to Rs 3000, depending on the destination and size of the order. Delivery times vary based on location, and all international orders may be subject to customs clearance, which could cause additional delays. Please note that customers are responsible for any

8. How long will it take to receive my order?

We strive to provide prompt and reliable service. All orders are dispatched within 7 days of purchase. Once your order has been dispatched, delivery typically takes 2 to 5 days, depending on your location. Please note that delivery times may vary based on factors such as customs processing or local courier services. We recommend keeping track of your order with the tracking information provided. I

9. Can I return or exchange a product?

Yes, we have a hassle-free return and exchange policy. If you receive a damaged or incorrect product, please contact us within 1 day of delivery to arrange a return or exchange.

10. How do I care for my jewellery?

To keep your jewellery looking beautiful: • Avoid direct contact with water, perfumes, and harsh chemicals. • Store pieces in a dry, air-tight container when not in use. • Clean gently with a soft cloth to remove dirt or oils.

11. How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS, allowing you to monitor the delivery status.

12. How can I contact OORNA customer support?

For any questions, feel free to reach out to our support team via email at [oornaoorna22@gmail.com] or WhatsApp us at [9391027181].

13. Do you offer bulk orders for events or gifts?

Absolutely! We accept bulk orders for weddings, corporate gifts, and other special occasions. Contact us for personalized pricing and design options.

14. Do you offer discounts or promotions?

Yes, we occasionally offer special discounts and promotions. Subscribe to our newsletter or follow us on social media to stay updated on our latest offers!

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