Refund and Returns Policy
At Oorna, we strive to provide high-quality minimalist jewelry that you will love. If you are not satisfied with your purchase, please review our Refund and Returns Policy below.
Returns
- We accept returns only for damaged or defective items.
- Returns must be requested within 3 days of receiving the order.
- To be eligible for a return, the item must be unused, in its original packaging, and include all tags and accessories.
- Customers must provide clear photos or videos as proof of damage or defect.
- Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7 business days and credited back to the original payment method.
- Shipping charges are non-refundable.
Non-Returnable Items
- Customized or personalized jewelry.
- Items purchased during clearance or promotional sales.
How to Initiate a Return
- Contact our customer support at oornaoorna22@gmail.com or whatsapp 9391027181 with your order number and issue details.
- Provide clear images/videos of the defective or damaged product.
- Await confirmation and return shipping details from our team.
